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Frequently Asked House Cleaning Questions


How will our house cleaning relationship work?
  • We know that it is important to earn your trust on each house cleaning visit, which is why we do not ask you to sign a contract. We operate through open communication and honest evaluation of our service. We encourage feedback that will help us serve you better.
 
Are you fully insured and bonded house cleaning service?
  • Absolutely! Our insurance is the best available. We are also bonded for your full protection.
 
Must I be at home during the house cleaning?
  • This is entirely up to you. Most clients prefer to give us a key; others leave it in a safe place. The only people who have access to your key are the managers. They will personally give the key to the maid that will be cleaning your home that day.
 
What if I need to reschedule a house cleaning?
  • Simply call our office 24 hours prior to the scheduled appointment. A late cancellation fee may be incurred if the team cannot be reassigned.
 
At what time will the maids be at my home?
  • Our normal work days are Monday-Saturday 8:00am - 5:00pm. While in most cases it is difficult to give a specific time, we will make every effort to accommodate your needs.
 
How many maids will be cleaning my home?
  • Depending on the task at hand we will send a team of maids or an individual maid. We will accommodate any special requests you may have as well.
 
What if something is damaged during my house cleaning?
  • Our maids will treat your home as if it was their own. However, should damage or breakage occur during your house cleaning, we will take the steps necessary to have it replaced or repaired.
 
How do you protect my keys?
  • Your key will be secured in our office in a locked storage, which only our managers have access to. The key is issued to our certified maids on the day of cleaning, and are returned the end of the day. At which point the manager will return your key to its secured storage.
 
How do I pay for your house cleaning service?
  • Payment is due at the time of service. Clients will either leave a check made payable to Platinum Maid or pay by credit card. An extra fee will be charged for an insufficient check.
 
What should I do about my security/alarm system?
  • Some clients will provide Platinum Maid with the access code for their home; others will establish a guest or temporary code for us. However, in our experience it will be easiest to have your alarm system turned off for the day of your house cleaning.
 
Do I need to provide cleaning equipment or supplies?
  • No, Platinum Maid will provide all the cleaning supplies and state-of-the-art equipment. However, if you would like us to use your cleaning supplies or equipment we will happily oblige.
 
Are my valuables safe?
  • If you have any valuables or irreplaceable items, please store them in a secured area and instruct us not to touch them. A closed door, drawer or note will signify our maids not to touch or clean the area.
 
What should I do with my pets during the house cleaning?
  • We ask that you provide us with adequate information about your pets. Although not a requirement, we prefer your pets to be restricted in areas that need cleaning so that our maids can be more efficient.
 
What are your rates for your house cleaning services?
  • Rates are based on the condition and size of your home. Please contact our local office for a free consultation and estimate!

 

 

We serve the following Maryland locations:
 
Chevy Chase MD 20815 Silver Spring MD 20901 Potomac MD 20854 Bethesda MD 20814
West Bethesda MD 20817 Gaithersburg MD 20879 Germantown MD 20874 Chevy Chase MD 20815
Rockville MD 20850 Burtonsville MD 20866 Sandy Spring MD 20860 Montgomery Village MD 20886
Ashton MD 20861 Aspen Hill MD 20906 Kensington MD 20895 Brookeville MD 20833
Cabin John MD 20818 Clarksburg MD 20871 Colesville MD 20904 Damascus MD 20872
Derwood MD 20855 Diamond Farms MD 20878 Dickerson MD 20842 Garrett Park MD 20896
Glenn Echo MD 20812 Laytonsville MD 20882 Boyds MD 20841 Olney MD 20832
Laytonsville MD 20882 Poolesville MD 20837 Takoma Park MD 20912 Wheaton MD 20902
 
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Platinum 50 Care System - Services Provided


Platinum Cleaning Service Certified


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